Refund policy

Right of withdrawal

The customer has a period of 14 days from receipt of the article to exercise the right of withdrawal. Shipping costs resulting from this action will not be refunded.

We have a 14-day return policy, which means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn and unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you may contact us at info.theplatypusegg.net@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return inquiries at info.theplatypusegg.net@gmail.com

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and correct it.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund was approved. If approved, you will be automatically refunded to your original payment method. Remember that it may take some time for your bank or credit card company to process and post the refund as well.



Exceptions / non-returnable items
Certain types of items are non-returnable, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.


Translated with www.DeepL.com/Translator (free version)